Im currently a Sky broadband customer after moving properties im intrested in getting Infinity - when I had my original line activated the BT engineer confirmed that the cabinet im connected to does indeed have fibre hardware - however every checker I put my details in said no.
After having another engineer out a second time to fix a line fault I queried this with him again and he confirmed that the old block of flats that were here before used to be connected to a differnt cabinet and the new flats details havent been upgraded by BT to reflect this. I have checked and found the green cabinet in question too!
How do I go about recifying this? The service im getting with Sky isnt amazing and id obviously like more speed! It will just mean ending the contract with Sky early! Erk - wonder how much that is going to cost!!
Any help appreciated
Most, though maybe not all, fibre cabinets can be identified by having have vents in the front.
See the photo in message 8 of this thread:
Thanks for the info 🙂 Im actually pretty au fait with the technology and its definately a fibre cabinet (sad but ive actually watched the openreach training video http://www.youtube.com/watch?v=53NcsctuxV0)
PMing the mods and seeing what they can do if anything anyway! Just hope the engi wasnt pulling my leg!