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Beginner
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Message 11 of 16

Re: Question re cabinets

you are only moved to the fibre cabinet when you order fibre (infinity) service not automatically also your landline remains at the old cabinet and the fibre cabinet is linked back to it

 

As explained, I was and remain a fibre customer for the last 3 years. I was on a (further away) fibre cabinet as was my phone line, but the line moved to the new cabinet and the fibre connection didnt.


also you were told incorrect information it is Openreach who tell the ISP's when a cabinet is available to provide service you are not moved to a nearer cabinet

 

I would tend to agree with this.  But it shows the lack of knowledge on the behalf of their engineers, as it was the engineer who called and told me that

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Beginner
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Message 12 of 16

Re: Question re cabinets

I am a BT customer. This query is for a second property I own via another provider.

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Distinguished Sage
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Message 13 of 16

Re: Question re cabinets

Openreach do not move lines to other cabinets as the network does not allow for that  as already been posted 

No, the network over which fibre broadband is provided is bespoke, and all premises are served from dedicated fixed distribution points. Many lines are connected via their own overhead or underground link to a nearby green telephony cabinet. There are no interconnections that could be used to move a line from one cabinet to another.

 

http://www.superfast-openreach.co.uk/faq/

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Distinguished Guru
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Message 14 of 16

Re: Question re cabinets

This forum is for BT Infinity only, not via another provider.
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Beginner
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Message 15 of 16

Re: Question re cabinets

 

 

According to Openreach you can not be moved to a different cabinet.

There is another cabinet nearby that is already accepting orders, can I get fibre broadband from there instead?
No, the network over which fibre broadband is provided is bespoke, and all premises are served from dedicated fixed distribution points. Many lines are connected via their own overhead or underground link to a nearby green telephony cabinet. There are no interconnections that could be used to move a line from one cabinet to another.

http://www.superfast-openreach.co.uk/faq/

 

I noticed this myself on the openreach site but it makes no sense.  My neighbour who is further away from the new cab is now connected to the new cab for phone and 70 mb broadband.  They were never able to get that speed before as like me they were on the old cab 4.  So residential properties in this vicinity have indeed had there connections moved to this new cabinet.

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Distinguished Sage
Distinguished Sage
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Message 16 of 16

Re: Question re cabinets


@Pauli363 wrote:

I am a BT customer. This query is for a second property I own via another provider.


Only your ISP for the property you are asking about can deal with Openreach. This forum can not help you regading other ISPs. 

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