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Karlos
Beginner
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Message 1 of 13

Quick BB question

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Hi there,

 

I have had BT BB at home for such a long time and never ever had any problems with speed. Its been excellent. 11 days ago my BT phone line went dead and it was a fault in the BT Network. My Broadband also went off. I'm glad to say that today the phoneline is back on. I had a text from the BT engineer saying all had been fixed and a call from BT informing me that the line hd been fixed. Although my BB came back on, its quality is shocking. I would say its working at maybe 40% of what is used too.

 

I use my home pc for work ( dev websites ) so i could notice the speed difference immediatly. Its basically running like a dial up speed. Would this be due to a new connection being put in place. I know when I first got my BB line there was a 10 day ' settling in ' period - would this be the case now?

 

I have a guy from BT calling me on Monday to see how its been over the weekend. Obviously I dont want to close the ticket if my BB is now faulty.

 

Again its not my set up. It hasnt changed and its to much of a coincidence that i lose BB when my phone line is being repaired.

 

 

Any advise would be great.

 

Thanks

Karlos

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Distinguished Guru
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Message 2 of 13

Re: Quick BB question

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@Karlos wrote:

Hi there,

 

I have had BT BB at home for such a long time and never ever had any problems with speed. Its been excellent. 11 days ago my BT phone line went dead and it was a fault in the BT Network. My Broadband also went off. I'm glad to say that today the phoneline is back on. I had a text from the BT engineer saying all had been fixed and a call from BT informing me that the line hd been fixed. Although my BB came back on, its quality is shocking. I would say its working at maybe 40% of what is used too.

 

I use my home pc for work ( dev websites ) so i could notice the speed difference immediatly. Its basically running like a dial up speed. Would this be due to a new connection being put in place. I know when I first got my BB line there was a 10 day ' settling in ' period - would this be the case now?

 

I have a guy from BT calling me on Monday to see how its been over the weekend. Obviously I dont want to close the ticket if my BB is now faulty.

 

Again its not my set up. It hasnt changed and its to much of a coincidence that i lose BB when my phone line is being repaired.

 

 

Any advise would be great.

 

Thanks

Karlos


 

Hi Karlos.

 

If the fault was in the exchange with your connection for normal telephony, your wires may have had to be replaced/moved (lifted and shifted) to different equipment. This may also mean altering your BB connection point - so unfortunately this could mean that the settling down period starts again.

 

Give it a couple more days to see what happens, hopefully not 10 days ... but you never know Smiley Indifferent

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Karlos
Beginner
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Message 3 of 13

Re: Quick BB question

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Yes I hope its not 10 days  !

 

Thanks  🙂

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Karlos
Beginner
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Message 4 of 13

Re: Quick BB question

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Hello again,

 

My connection has very slighty improved but is way way down on what it was. For example, its struggling to even play a youtube video without buffering in parts. Before I had the problem, I could be surfing the net, streaming music, ftp'ing files and my son playing xbox live with no changes in speed at all.

 

I have just ran a speed test. Can anyone decipher this at all? I am getting a call from BT tomorrow.

 

1. Best Effort Test: -provides background information.


Download Speed

54 Kbps
 
0 Kbps250 Kbps
Max Achievable Speed

 

 Download speedachieved during the test was - 54 Kbps
 For your connection, the acceptable range of speedsis 100-250 Kbps.
 Additional Information:
 Your DSL Connection Rate :3392 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
 IP Profile for your line is - 135 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 10.37:23.76:65.87 (SBE:NBE:PBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.

The results of this test will vary depending on the way your ISP has decided to use these traffic classes.


2. Upstream Test: -provides background information.


Upload Speed

342 Kbps
 
0 Kbps448 Kbps
Max Achievable Speed

 

>Upload speed achieved during the test was - 342 Kbps
 Additional Information:
 Upstream Rate IP profile on your line is - 448 Kbps



This test was not conclusive and further testing is required.This might be useful for your ISP to investigate the fault.

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Distinguished Sage
Distinguished Sage
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Message 5 of 13

Re: Quick BB question

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can you post the adsl stats from your router (if hub enter 192.168.1.254 in your browser and navigate to adsl or use a-z)   your profile is at rock bottom 135 and may be stuck.  need to see if your stats look ok and your connection is now stable before contacting the mods for assistance

 

 Someone may then be able to offer assistance



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Karlos
Beginner
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Message 6 of 13

Re: Quick BB question

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Thanks

 

While i was turning the hub around to get the password i pressed the rest switch!! it had been connected for a few days without reset

 

Connection information
Line stateConnected
Connection time0 days, 0:02:56
Downstream3,232 Kbps
Upstream448 Kbps

ADSL settings

VPI/VCI0/38
TypePPPoA
ModulationITU-T G.992.1
Latency typeInterleaved
Noise margin (Down/Up)15.3 dB / 21.0 dB
Line attenuation (Down/Up)42.0 dB / 27.5 dB
Output power (Down/Up)18.6 dBm / 12.0 dBm
Loss of Framing (Local)0
Loss of Signal (Local)0
Loss of Power (Local)0
FEC Errors (Down/Up)28 / 0
CRC Errors (Down/Up)0 / 2147480000
HEC Errors (Down/Up)nil / 0
Error Seconds (Local)0
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Distinguished Sage
Distinguished Sage
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Message 7 of 13

Re: Quick BB question

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at present it looks like your hub is still trying to recover from previous disconnection/reset problems hence the high noise margin 15.3 as normal about 6. leave connected 24/7 for the next day and if still connected with no resets then your profile is tsuck and I would email mod for assistance giving account and phone number and link back to this thread. forum.moderation.team@bt.com

 

If you can maintain connection 24/7 for next 3/5 days I would expect some improvement in speed and slight drop in noise margin



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Karlos
Beginner
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Message 8 of 13

Re: Quick BB question

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great thanks will do Smiley Happy

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Karlos
Beginner
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Message 9 of 13

Re: Quick BB question

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Well considering I have just been 10 days without a phoneline and broadband through no fault of my own (and i work at home). It would have been nice to get the call today from BT as promised to me on Friday.

 

My IP profile remains the same as above so Ive mailed the mods to see if they can help the cause !

 

 

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Guru
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Message 10 of 13

Re: Quick BB question

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Each time you reset the hub .... whether by accident or not ...

 

You inadvertently restart the liine management time clock for IP promotion ....  

 

So it;s 3-5 days all over again., it's designed that way.   😉

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