Quidco BT cashback declined

[cm_22]

Hi, 

I hope someone might be able to help me please. 

I took out a new Fibre 2 contract on 9th December through Quidco and was awarded £92.00 cashback which tracked at the time.

I noticed yesterday that it has since been declined and not sure why this is as I've not cancelled or changed anything to my contract. 

I've already contacted Quidco but I decided to also contact BT since it is the retailer who has declined this.

I wonder if anyone can advise on this?

Thanks. 

[DavidM]

Hi @cm_22 and welcome to the community.

I'm sure we can help you with this. Can you just confirm if there were any problems / delays or changes made with the original order?

Cheers

David

[cm_22]

Hi David, 

Thank you for your quick reply. 

No there haven't been any changes or problems at all. 

The purchase date was 9th December and installation date was 16th December and there have been no issues since. Account is up to date too so not sure why. 

Thanks. 

[DavidM]

Thanks for confirming that @cm_22. I'll drop you a private message now so we can look into this for you.

Cheers

David