Quidco Cashback Not Tracked

[jnjuki]

Hi,

I took out BT Fibre and it now all installed but my cashback was not tracked via Quidco. I raised a claim and they are asking for a reference number that begins with AJM or BTC which I cannot find anywhere I look. Checked my order emails and logged into my account but only the VOL number is available which they say they can't use.

How do I get the reference number?

Thanks,

Jerome

[Keith_Beddoe]

Welcome to this user forum. @jnjuki 

If you cannot find it then try https://www.bt.com/appsordermgmt/secure/listoforders.do

Look for the sales reference on this page, top right.

It may also be on the email you received from BT, confirming your order.

These references are only issued on orders that have successfully tracked back to the referring site.

[jnjuki]

Hi,

thanks for the response.
Are you referring to the number that begins with GB?

[Keith_Beddoe · Accepted solution]

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@jnjuki wrote:
Hi,

thanks for the response.
Are you referring to the number that begins with GB?

---

No, that`s your account number.

Try Billing Live Chat team  and see if they can find it for you.

[PaddyB]

Hi @jnjuki ,

The team @Keith_Beddoe  has suggested will be able to give you your order reference.

If you have tried that team but still need some help post back and I'll look into this for you.

Thanks

PaddyB

[jnjuki]

Thanks.

Managed to get it from them. Appreciate it.

[PaddyB]

Hi @jnjuki ,

Thank you for posting back, I'm happy they were able to help.

Cheers

PaddyB