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claraclack
Beginner
465 Views
Message 1 of 9

Quidco Help Please!

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Hi

I'm hoping a moderator can help me out with a Quidco claim. Quidco themselves are just blaming BT. My cashback was originally due to be available on the 8th December then on the 8th December it changed and went back a stage with no date information, today it has been updated to showing cashback will be available on the 9th March! I will have been charged three times by BT by that point, slightly peeved as paying my first BT bill tomorrow - 11 days after installation but Quidco say BT are making me wait 4 months for cashback which is the reason I left Sky in the first place.

 

Can anyone help please?


Thanks

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8 REPLIES 8
john46
Distinguished Sage
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Message 2 of 9

Re: Quidco Help Please!

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I have asked a forum moderator to help you they will post their contact link here
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DavidM
Moderator
Moderator
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Message 3 of 9

Re: Quidco Help Please!

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Hi @claraclack,

 

Welcome and thanks for posting. Have you raised a complaint with Quidco? If not you'll need to contact them to raise the complaint and you'll then get a complaint reference number. You can do that using the contact Quidco link. Let me know how you get on.

 

Cheers

 

David

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claraclack
Beginner
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Message 4 of 9

Re: Quidco Help Please!

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Hi David

 

I've tried speaking with them again today and they're still blaming the delay on BT even though I know other people's cashback has been paid before mine when they raised the claim after me.

 

My complaint number is 4152443 if you could help get it approved at BT's end that would be great

 

Thanks


Claire

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RobbieMac
Moderator
Moderator
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Message 5 of 9

Re: Quidco Help Please!

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Hi @claraclack

 

Thanks for posting back to let us know that you have already followed @DavidM's advice above.

 

As you've done that you can send us over your details and we will give you a hand with this from here.  Click on my username here >> RobbieMac << and you'll see our contact link on the left hand side underneath my profile picture.

 

Cheers,

 

Robbie

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claraclack
Beginner
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Message 6 of 9

Re: Quidco Help Please!

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Thanks Robbie I've messaged you seperately.

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DavidM
Moderator
Moderator
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Message 7 of 9

Re: Quidco Help Please!

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Thanks for taking my call today @claraclack. As discussed this should be with you in the next 2 weeks. Can you let me know when you get it?

 

Cheers

 

David

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claraclack
Beginner
373 Views
Message 8 of 9

Re: Quidco Help Please!

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Hi David
Just to confirm I have now received the cashback from Quidco thanks so much for all your help in sorting this.
Thanks
Claire
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DavidM
Moderator
Moderator
323 Views
Message 9 of 9

Re: Quidco Help Please!

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Hi @claraclack,

 

Sorry for the delay in getting back. I'm really glad to hear you've received the cashback. Please post back if you have any other problems and we'll be happy to help.

 

All the best

 

David

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