Quidco cashback for purchase in Aug 19

[bbjudy]

Hi. I purchased a SIM only deal in August 2019 through a Quidco link for £75. My contract is up now and BT still haven’t confirmed it on their side. Quidco have said it’s up to BT. can anyone help me?

thanks! 

[PaddyB]

Hi @bbjudy,

Its good to see you back on the Community and thank you for posting. I'm sorry you haven't received your Cashback payment from Quidco. Have you raised a case with Quidco?

Is the Cashback still showing as pending?

Thanks

PaddyB

[bbjudy]

Thanks Paddy. 

I have raised a claim with Quidco but they are waiting for BT to accept the cashback. 

Here is what it says on my account:

The retailer will process your claim. Please allow us up to six months to get a decision from the retailer.

Purchase ID: Pending
Purchase Amount: 15.00
Status Update: 10 Sep 19

[NeilO]

Hi @bbjudy I'll send you a private message so you can get in touch with the moderation team and we'll be happy to help. We're very busy at the moment so it will be next week before we'll be able to get back to you.