Quidco cashback not tracked

[Angela-ah]

Hi,
I decided to get my broadband with BT through quidco at the end of January. I always use the app, I made sure I had no ad block or anything activated and made my purchase correctly. It’s 28th of april now, my service is running since a couple of months ago and my cashback is not even tracked. What can be the problem?

[DanielS]

Hi @Angela-ah,

I'm sorry to hear that it hasn't tracked yet. If you haven't already, you'll need to contact Quidco to find out what the reason is. You can use the below link to get more information about it:

My cashback hasn't tracked automatically

Once they come back to you, let me know.

Thanks

DanielS

[Kate_A]

Any update on this, as I am having the same problem?