Been having problems with my internet speed, its currently at 0.48 up and about 0.55 down with the router plugged into the master socket behind the face plate.
I carried out a quiet line test and could hear in the backround a radio show. Not sure which one though!
I called the BT fault report line and explained this and they carried out a line test.
They called back and informed me that they have tested the line between the house and the exchange with no fault found.
To send an engineer out would cost me the standard call out charege of about £126.
I was not happy with this so he said he would book an engineer and if he found no fault or the fault was at my end then i would be charged. Not really willing to chance this as its a lot of money.
Anyone else had this problem?
Have you tried connecting to the test socket at the rear of the master socket
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a slight hum if you can hear the radio on the test socket then it is BT's responsibility if it is on the extensions then it is your responsibility to fix