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Message 11 of 20

Re: RE UPLOAD - Extremely Long Wait For Broadband!

so both neighbours (left side and right side) have FTTP , they are about 100m give or take away from the bottom of our driveway. it was offered that we could use their cbt to feed us internet however, one of the neighbours is a car dealership and has built a car park over the CBT giving us no option on that side. the origina plan was for 400m + of ducting. the new plan has the BT Road Panel (im not sure what it is called, it is where the node / CBT is put in the panel underground) and from that panel there is a 20m ditch and duct (that openreach dug) fed right directly next to the shed that needs to have the cable terminated. 

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Message 12 of 20

Re: RE UPLOAD - Extremely Long Wait For Broadband!

I suspect that the car dealership isn’t FTTP, more likely an Ethernet leased line and that is unrelated to FTTP , if it is an Ethernet leased line they do not use CBT’s, if it is NGA FTTP , its legitimate for business to get NGA FTTP ( cheaper than a leased line ) but a CBT will no be provided solely for their use and won’t be within their boundary, but there may well be some fibre equipment that has been made inaccessible by work they have done, but the feeding CBT will be in a public place ( a joint box or the top of a telegraph pole )
Are you a business or a residential customer ?

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Message 13 of 20

Re: RE UPLOAD - Extremely Long Wait For Broadband!

we are a residential customer, but the owner also lives there too, so in his case it would be both business and residential
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Message 14 of 20

Re: RE UPLOAD - Extremely Long Wait For Broadband!

With respect, your initial post suggests that you are a ‘regular’ domestic type installation that is being unduly delayed by opaque and overly complicated ‘rules’ , but I suspect that it’s a business premises that you want service into ( irrespective of that you may well just want an ordinary residential service )
It does seem odd to me that FTTP is shown as available though , if the property is 400m away from the road, ( the closest point a CBT would exist ) then depending on the work required , it may well be excess construction costs that are the reason for any delay, if you somehow have managed to get an order raised ( because the wholesale checker says FTTP is available ) any technician turning up to install it won’t be able to do anything apart from sending it back for ‘planning’ and planning may well say the order should never have been accepted in the first place.

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Message 15 of 20

Re: RE UPLOAD - Extremely Long Wait For Broadband!

thank you, thats given a different perspective.
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Message 16 of 20

Re: RE UPLOAD - Extremely Long Wait For Broadband!

There is a solution  for this as I have seen a similar problem on a different forum dealing with VM. You can read all about  it and the solution here.

https://www.cableforum.uk/board/showthread.php?t=33709513&page=3 

 

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Message 17 of 20

Re: RE UPLOAD - Extremely Long Wait For Broadband!

hello @pippincp ,

thank you for your response, i have read through that forum post, all i can see is that the person with the problem took legal action, im not sure he even got his internet service?

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Message 18 of 20

Re: RE UPLOAD - Extremely Long Wait For Broadband!

@iniltous i have re read what you mentioned, and i cant seem to understand how we aren't a regular domestic installation , we first went with the surveyors best option which was the 400m duct, because that didn't work out we changed plan. we want nothing to do with the business next doors broadband. the plan has been set, i was just trying to get some support from BTs end to push openreach to acctually get the job done. at the end of the day BT have been very punctual, they just dont seem to help anyone when the issue cant be solved over the phone.
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Message 19 of 20

Re: RE UPLOAD - Extremely Long Wait For Broadband!

So you didn't see this and the associated post then.

 

IMG_20180403_113543.jpg

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Message 20 of 20

Re: RE UPLOAD - Extremely Long Wait For Broadband!

Not too sure why your response is very intense, however i saw that there was an image, but it would not let me view the image unless i made an account which i didnt want to do!, shown in the picture is pretty similar to the situation i have going on, however the solution im looking for has nothing to do with the planning. the plan is already sorted. again im looking for someone on BTs end to support us considering BT are not at fault, it is openreach who are not communicating. I cant simply phone up and ask openreach why the work isnt being done, BT are the only people who can organise and talk to Openreach - Hence why im asking someone from the BT side to help out.
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