Now it still doesn't work after frustrating contact to the **bleep** phone service. So I'd rather quit the service.
What I was told is that I have to pay for around 310 pounds for that (my contract is 18 month). I totally understood that one should pay some money if he cease the contract before the fixed time. But for my case, it was because BT couldn't offer their service, then I chose to quit. How should I pay for this money? Who should pay for the time I have waisted on the **bleep** service?
Just a few questions so that we may be able to help you. I presume it is broadband and not Infinity that you have.
How do you know the Homehub doesn't work?
Are you sure you have set it up correctly?
Have you checked all the connections and fitted the filters as per the instructions?
What happens when you switch the Homehub on?
What colour of lights are showing?
Thanks a lot. Finally an engineer came to my home and solved it. All my setup was correct. He found it is because of some exchange problem outside my house. So I was not charged. Thanks god. Why didn't they send an engineer come to my home at the beginning?!
To be honest, if I have any chance to quit without any penalty, I wil avoid BT for the rest of my life. But it seems I have to stay in it.