Any advice with this would be appreciated.
Despite my telephone exchange accepting orders and a green cabinet being installed in front of my house and a person who lives around the corner from me being able to order it - I cannot get BT Infinity.
There's no way I am too far away from the cabinet, we're talking less than 50m away. I've done all the online checkers etc...
I've waited patiently BT to offer this service and put up with a slow connection for long enough. I want someoe who isn't a phone monkey and can understand English (let alone my problem) to answer my questions.
Does anyone know the best place to start? Or have successfully solved a similar problem?
I live in an urban area within the M25, it's a bit of a joke that I can't get decent broadband.
Thanks in advance
welcome to the forum this is a customer help customer forum and your posts do not go direct to BT the forum mods are bt employees and will read your post eventually
can you enter your phone number and see what it sats for fttc https://www.btwholesale.com/includes/adsl/main.html
I've done all the online checkers (below). After a pointer so I can talk or email someone in BT who knows what they are doing if anyone knows one. Thanks for replying though.
|Telephone Number 01923 on Exchange RADLETT is served by Cabinet |
Available ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Range(Mbps)Availability Date
For all ADSL and WBC Fibre to the Cabinet (FTTC) services, the stable line rate will be determined during the first 10 days of service usage. Throughput/download speeds will be less than line rates and can be affected by a number of factors within and external to BT's network, Communication Providers' networks and within customer premises.
The Stop Sale date for Datastream is from 30-Jun-2012; the Formal Retirement date for Datastream is from 31-Dec-2013. The Stop Sale date for IPstream is from 31-Dec-2012; the Formal Retirement date for IPstream is from 31-Dec-2013.
If the End User wishes to migrate from their current Broadband supplier they will need to contact them in the first instance to obtain a MAC (Migrations Authorisation) Code, and then contact their new Broadband supplier to arrange for the service to be migrated.
Note: Please note that postcode and address check results are indicative only. Most accurate results can be obtained from a telephone number check.
Thank you for your interest.
if you have a new green cabinet installed beside existing cabinet then from reading posts on the forum the FTTC availability shown by the checker often disappears before the cabinet goes live. that may be hope provided it is a new cabinet installed
Are you sure that you are fed from that PCP (Cabinet)?There is normally a number on the front somewhere, if you compare that with the results of your availability check.