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GlenQu
Beginner
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Message 1 of 1

Random Connection Drops to the Internet

Hi All,

 

Recently upgraded to Infinity and really happy with the new speeds.  (6mbps -> 25 mbps DL, 0.1mbps ->10 mbps UL).

 

However a problem we seem to be encountering is random dropouts not between the devices but rather the homehub losing connection to the internet.  Homehub Broadband light appearing on the router and changing colours.

 

Things I have checked:-

  • Homehub 5 seems to be at the lastest version
  • Filters on all sockets
  • 2.5ghz and 5ghz signals are split

Had the BThomehub4 prior to this and the dropouts never seem to be this bad as far as I can remember.

 

Here is some stats from the helpdesk page:

 

1. Product name:BT Home Hub
2. Serial number:+068543+NQ52032495
3. Firmware version:Software version 4.7.5.1.83.8.204 (Type A) Last updated Unknown
4. Board version:BT Hub 5A
5. DSL uptime:0 days, 00:13:27
6. Data rate:9999 / 30828
7. Maximum data rate:16144 / 31822
8. Noise margin:11.4 / 6.4
9. Line attenuation:28.6 / 19.0
10. Signal attenuation:29.2 / 17.6
11. Data sent/received:1.4 MB / 8.7 MB
12. Broadband username:

bthomehub@btbroadband.com

 

Any troubleshooting tips would be great.

 

Many thanks,

Glen

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