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potit2008
Newbie
180 Views
Message 1 of 3

Random Drop Outs

What is the general reason for Broadband drop outs and why does it happen 4 or 5 times an hour between 1830hrs and 2230hrs?  At what point does it BT accept that the service they are providing is in itself unacceptable and agree to release you from the contract?  Surely, at some point BT must appreciate that it just isnt providing the service its customer expects and supports them in going elsewhere?  All customer services offer me is a call out at £130!

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2 REPLIES 2
Distinguished Sage
Distinguished Sage
169 Views
Message 2 of 3

Re: Random Drop Outs

welcome to the forum

 

the £130 is payable if you get an engineer visit and the problem is found to be in your home and to do with your internal wiring otherwise there is no charge

 

in order for the forum members to help please can you post the adsl stats from your router may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or use a-z, if netgear enter 192.168.0.1) and run btspeedtester (MAC users may have problems) http://speedtester.bt.com or http://bt.custhelp.com/app/answers/detail/a_id/9354/c/346,4740,5520 and post the results .

are you connected directly to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?

Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal

Someone may then be able to offer help/assistance/suggestions to your problem



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NilSatisOptimum
Recognised Expert
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Message 3 of 3

Re: Random Drop Outs

If you can connect to the Bt master socket and if your drop outs continue, its very likely not your problem and wont be charged, there could be other home electricals effecting the hub/ router, so having these as far away as possible or off the more confident you can be.

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