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Tom95m
Aspiring Contributor
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Message 1 of 10

Random Huge Ping Spikes & 100% Packet Loss?

Hi

 

I'm hoping somebody can help me fix this issue as it's been a massive pain for months now.

 

I've been getting seemingly random huge ping spikes in my internet, so much so that the speed comes to a crawl.

I test this by going to cmd and 'ping google.com' - normally its around 22ms, however in these phases it's between 500ms-2000ms. Often this issue will just fix itself and go back to normal speeds after a while, otherwise I can reset the router and that normally fixes things.

 

Another thing I've noticed when running speed tests is that my packet loss is 100% (or 'cannot test packet loss') - I'm guessing this might be related to the lag?

 

Any help greatly appreciated...

 

Thanks

Tom

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9 REPLIES 9
NeilO
Moderator
Moderator
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Message 2 of 10

Re: Random Huge Ping Spikes & 100% Packet Loss?

@Tom95m Thanks for posting and welcome to the forum. Can you post a copy of the trace routes when this is affecting you? We might be able to see from the different hops where the delay is happening.

 

Cheers

Neil

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Tom95m
Aspiring Contributor
651 Views
Message 3 of 10

Re: Random Huge Ping Spikes & 100% Packet Loss?

Hi Neil

 

Thankyou for your response!

 

I wasn't sure what you meant by traceroute, but I've googled it and I think you wanted me to go to cmd and type traceroute - hostname?

 

I've typed in traceroute google.com, and below are the results. I specifically did this traceroute at a time when I was having a ping spike.



C:\Users\CCUK>tracert google.com

Tracing route to google.com [216.58.213.142]
over a maximum of 30 hops:

  1     1 ms    <1 ms    <1 ms  BTHomeHub.home [192.168.1.254]
  2   560 ms   614 ms   634 ms  217.47.13.58
  3  1281 ms  1163 ms   702 ms  217.47.13.161
  4  1300 ms  1339 ms  1152 ms  213.1.69.106
  5   295 ms   354 ms   519 ms  213.120.182.69
  6   306 ms   300 ms   302 ms  31.55.164.109
  7    25 ms    20 ms    19 ms  acc2-10GigE-0-5-0-4.bm.21cn-ipp.bt.net [109.159.
248.224]
  8   213 ms   258 ms   313 ms  core2-te0-15-0-16.ilford.ukcore.bt.net [109.159.
248.32]
  9   300 ms   190 ms   157 ms  peer5-0-9-0-15.telehouse.ukcore.bt.net [109.159.
252.71]
 10   149 ms   146 ms   238 ms  109.159.253.67
 11  1160 ms   360 ms   302 ms  216.239.56.227
 12  1341 ms  1153 ms   942 ms  209.85.252.175
 13    21 ms    21 ms    20 ms  lhr26s01-in-f142.1e100.net [216.58.213.142]

Trace complete.

 

Hope this is the correct information.

 

Thanks

Tom

 

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Tom95m
Aspiring Contributor
649 Views
Message 4 of 10

Re: Random Huge Ping Spikes & 100% Packet Loss?

Just to add to that, I did a further ping test straight after I posted that - The results were a massive 1934ms,2209ms &2094ms - although it says 4 packets sent & 4 packed received... 0% loss.

 

Sorry this might be of no use but thought it might be worth adding - I'm not the best when it comes to these things 🙂

 

Cheers

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Tom95m
Aspiring Contributor
600 Views
Message 5 of 10

Re: Random Huge Ping Spikes & 100% Packet Loss?

Hi Neil

This is still causing me extreme annoyance, did you get a chance to take a look at the traceroute response?

Thanks
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imjolly
Distinguished Sage
Distinguished Sage
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Message 6 of 10

Re: Random Huge Ping Spikes & 100% Packet Loss?

are you using wired or wireless?



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If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
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NeilO
Moderator
Moderator
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Message 7 of 10

Re: Random Huge Ping Spikes & 100% Packet Loss?

@Tom95m Sorry about the delay getting back to you I have not been on the forum much due to the holiday period.  The first hop is only 1ms so the connection to the hub looks OK, its immediately after that the latency seems to be very high on each hop.

 

Please use the 'contact the mods' link in my forum profile to send in your details and we'll get this looked into. You can find the link by clicking on my username .

Thanks

Neil

Tom95m
Aspiring Contributor
565 Views
Message 8 of 10

Re: Random Huge Ping Spikes & 100% Packet Loss?

wireless
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imjolly
Distinguished Sage
Distinguished Sage
562 Views
Message 9 of 10

Re: Random Huge Ping Spikes & 100% Packet Loss?

Just follow mod contact us link and complete the email. Mods will get back to you and take personal responsibility until fixed. It can take 3/5 working days for mods to contact you either by phone if email



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
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john46
Distinguished Sage
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Message 10 of 10

Re: Random Huge Ping Spikes & 100% Packet Loss?

I suggest you try with a wired connection as wireless can have latency issues if there are interference problems
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