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Message 1 of 3

Random Lag Spikes from around 1pm to 12am

I live in Bracknell in a fairly new estate and new houses are being built around it still. The increasing population means the connection is being shared with more people in the area. My download speeds ranges from 2mbps to 17mbps and more imporantly the upload speeds ranges from 0.0mbps to 0.5mbps


I'm a gamer and not a streamer so 0.5mbps upload is OK. All would be acceptable if my connection would actually remain stable so I could game. This has been happening for the past 3 years now and nobody has done anything about it. I have to run an expensive 4g connections to game during the evenings. 


I have rang up BT support several times and they said they could not find a fault in my connections and has to run the tests they do when the 'spikes' happen. I don't think anyone actually understands how a spike only happens for a 1-30 seconds in the support department. 


Fiber is not available on my street but is on the street behind mine and has been coming soon for around 2 years. 


I hope BT has an answer/solution to this. 

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Distinguished Sage
Distinguished Sage
Message 2 of 3

Re: Random Lag Spikes from around 1pm to 12am

welcome to the BT community forum where customers help customers and only BT employees are the forum mods

in order for the forum members to help please can you post the adsl stats from your router you may need to 'show detail' to get all stats (if hub enter in your browser and navigate to adsl or if HH4/5 then go to troubleshooting then logs and you are looking for 2 line together when hub last connected to internet and they will show your connection speed and noise margin or if netgear enter Then run  btspeedtester  (MAC users may have problems). when first test completes then run diagnostic test and post the results ( do not reset the router).

are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?

Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal

Someone may then be able to offer help/assistance/suggestions to your problem




test socket.jpg

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Message 3 of 3

Re: Random Lag Spikes from around 1pm to 12am

Can you please run a tracert using windows command prompt to and post back the results please
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