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Contributor
645 Views
Message 1 of 38

Random connection drops / slow speeds

Hi,

 

I have had on-going issues with BT for around 18 months now - each time BT thinking is has been resolved (and it has been sometimes for days, sometimes for a bit longer). Can my connection history / account history prove this?

 

Sometimes its the IP profile being too low, sometimes highest possible profile but random drops.

 

What information can I get to somebody to have a proper look at this issue and perform some root cause analysis?

Speaking with BT India is a complete waste of my time. Even raising complaints is a waste of time as ntohing really gets done about it.

 

Surely I am due a refund of some sort? It's a disgrace.

 

Kind regards,

CT

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37 REPLIES 37
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Distinguished Sage
Distinguished Sage
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Message 2 of 38

Re: Random connection drops / slow speeds

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

 

Meanwhile, has your phone line been working, without any noise on phone calls, as that will affect broadband?

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Highlighted
Contributor
638 Views
Message 3 of 38

Re: Random connection drops / slow speeds

Hi Keith,

I appreciate the help - it has been. I performed the 17070 option 2 test, very little noise besides a small hum.

Cheers,
CT
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Highlighted
Moderator
Moderator
615 Views
Message 4 of 38

Re: Random connection drops / slow speeds

Hi @Taylor1892,

 

I'm sorry to hear about the difficulties you've had in getting your service repaired. I'll be able to take a look at your connection and run a few checks on your line. Please can you send me in your details using the "Contact The Mods" link found in my profile.

 

Thanks

 

PaddyB

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Highlighted
Contributor
573 Views
Message 5 of 38

Re: Random connection drops / slow speeds

Responded - are there any mods online at weekends?

Thanks,

CT
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Highlighted
Moderator
Moderator
534 Views
Message 6 of 38

Re: Random connection drops / slow speeds

Hi @Taylor1892,

 

Sorry for the delay in getting back to you. We're really busy at present and deal with each case in turn but once you reach the top of the queue we'll be in touch.

 

Cheers

 

David

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Highlighted
Contributor
523 Views
Message 7 of 38

Re: Random connection drops / slow speeds

Thanks David. Appreciated.
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Highlighted
Moderator
Moderator
466 Views
Message 8 of 38

Re: Random connection drops / slow speeds

Hi @Taylor1892 Glad to SNR reset worked and the broadband is now working fine.

 

Thanks

John

 

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Highlighted
Contributor
449 Views
Message 9 of 38

Re: Random connection drops / slow speeds

Hi John,

 

It appears to be connected for 2 days 5 hrs.

 

Appear to be dropping some packets over the last few hours - ill keep monitoring it - thanks.

 

CT

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Highlighted
Moderator
Moderator
427 Views
Message 10 of 38

Re: Random connection drops / slow speeds

Thanks for confirming that @Taylor1892.

 

Please keep us updated on how the connection is performomg and if there are any problems we'll be happy to lend a hand again.

 

Cheers

 

David

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