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DavidCo
Expert
470 Views
Message 31 of 64

Re: Random disconnections

Are these latest posts (astroman etc) the same as Random Disconnects.

If you can use Ping then your router is still connected.

 

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astroman
Contributor
465 Views
Message 32 of 64

Re: Random disconnections

This is what baffles me, throughout the dropouts the 3 lights remain blue on the HH3 and green on the modem. The internet and BT TV become unusable for up to a minute then everything springs back to life for half an hour then it all starts again. Smiley Sad

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astroman
Contributor
459 Views
Message 33 of 64

Re: Random disconnections

090114.png

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legitimise_sailing
Distinguished Expert
455 Views
Message 34 of 64

Re: Random disconnections

Someone else with 30% packet loss between the first and 2nd hop!

Have you tried connecting the PC directly to the modem to rule out the Homehub?

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astroman
Contributor
438 Views
Message 35 of 64

Re: Random disconnections

yes we've ruled out the home hub. The connection has been fine all afternoon, now the half hourly drops are back at 5 past and 20 to the hour, you can set your clock by them Smiley Tongue

 

Doesn't help when I try and watch Eurosport though Smiley Mad

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legitimise_sailing
Distinguished Expert
434 Views
Message 36 of 64

Re: Random disconnections

When I had regular drop outs, I found rebooting the Homehub stopped it for a day or so.
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DavidCo
Expert
427 Views
Message 37 of 64

Re: Random disconnections

The sequence of events that I have had does not rule out the HomeHub (3)

1. Unable to access the internet. HH3 connected, Local and Internet & showing up 'fully' in Network and Sharing Center. I can log on to HH3.

2. Unable to access the internet. HH3 connected, Local only (same in Net & Share) I can log on to HH3.

3. Unable to access the internet. Unable to access the HH3.

 

 

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bones85
Contributor
404 Views
Message 38 of 64

Re: Random disconnections

Twice in the last 10minutes this morning, Well done BT!

Is this grounds for cancelling a contract?
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astroman
Contributor
398 Views
Message 39 of 64

Re: Random disconnections

here's yesterdays

 

 

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and todays have started already!

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bones85
Contributor
392 Views
Message 40 of 64

Re: Random disconnections

Same here! seems to be ok now but i got 3 in half an hour earlier!
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