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andy_3468
Aspiring Contributor
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Message 1 of 2

Random ping spikes - please help

Hey, 

 

I've been experiencing this problem for well over a month now...I've replaced everything it could possible be within my home including the router BT hub 3 to a BT hub 4.

 

The only thing I have noticed when changing the hub to the 4 was a lower ping when not experiencing the ping spikes... normally sitting at 40 / 45 now around 30. 

 

I consider my internet to be "good" when it's at around 5mps and 35/ 45 ping 

 

I've had at least 4 line resets over this period 3 before engineer visit and 1 after it.

 

I have had a BT engineer come out to my home but, it's not consistent it of course was working like a charm but confirmed it was anything in my house if there was a issue. It was raining heavily at the time of visit. 

 

I'll post some ping tests here, its the same on wired or wireless:

 

Ping test:

 

PING google.co.uk (216.58.198.195): 56 data bytes

64 bytes from 216.58.198.195: icmp_seq=0 ttl=51 time=56.719 ms

64 bytes from 216.58.198.195: icmp_seq=1 ttl=51 time=83.230 ms

64 bytes from 216.58.198.195: icmp_seq=2 ttl=51 time=57.351 ms

64 bytes from 216.58.198.195: icmp_seq=3 ttl=51 time=86.391 ms

64 bytes from 216.58.198.195: icmp_seq=4 ttl=51 time=46.533 ms

64 bytes from 216.58.198.195: icmp_seq=5 ttl=51 time=81.049 ms

64 bytes from 216.58.198.195: icmp_seq=6 ttl=51 time=52.332 ms

64 bytes from 216.58.198.195: icmp_seq=7 ttl=51 time=84.932 ms

64 bytes from 216.58.198.195: icmp_seq=8 ttl=51 time=42.740 ms

64 bytes from 216.58.198.195: icmp_seq=9 ttl=51 time=83.411 ms

 

Trace route:

 

traceroute to www.google.co.uk (216.58.198.195), 64 hops max, 72 byte packets

1  bthomehub (192.168.1.254)  3.342 ms  2.587 ms  2.578 ms

2  217.47.108.186 (217.47.108.186)  15.035 ms  27.785 ms  15.761 ms

3  217.47.108.161 (217.47.108.161)  15.815 ms  16.542 ms  15.816 ms

4  213.1.69.98 (213.1.69.98)  42.973 ms  81.683 ms  78.573 ms

5  31.55.165.103 (31.55.165.103)  90.473 ms  90.918 ms  96.877 ms

6  31.55.165.191 (31.55.165.191)  95.636 ms  15.805 ms  15.635 ms

7  31.55.165.109 (31.55.165.109)  14.775 ms  15.138 ms  14.751 ms

8  109.159.250.186 (109.159.250.186)  26.598 ms  15.348 ms  13.976 ms

9  core2-te0-0-0-17.ealing.ukcore.bt.net (109.159.250.158)  24.239 ms  28.021 ms  24.181 ms

10  peer5-te0-0-0-11.telehouse.ukcore.bt.net (109.159.254.243)  21.671 ms  26.402 ms  34.740 ms

11  109.159.253.67 (109.159.253.67)  34.874 ms  22.436 ms  23.014 ms

12  216.239.56.227 (216.239.56.227)  23.655 ms  23.303 ms  22.280 ms

13  216.58.215.195 (216.58.215.195)  22.572 ms  23.528 ms  25.344 ms

14  lhr26s03-in-f3.1e100.net (216.58.198.195)  22.916 ms  22.805 ms  33.232 ms

 

 

As you can see, lots of different numbers and its driving me crazy, it can work perfectly some nights/days and be up and down like this at any given time.

 

Any help on this greatly appreciated. 

 

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andy_3468
Aspiring Contributor
330 Views
Message 2 of 2

Re: Random ping spikes - please help

Bump.

 

Please if anyone can advise?

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