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trZtn
Beginner
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Message 1 of 10

Random timeout and now interleaver depth has sky rocketed.

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Hey,

 

So my service has been all fine and the interleave depth reported by my router was 1.  It's been like this since I first moved into my flat and had BT ADSL installed around the 3rd of Feburary.  Ping/latency to UK locations has been great, averaging 9-10.  

 

Suddenly today there was a random dropout and now the router is reporting interleaver depth at 96.  Big difference despite the connection being stable for over 2 months, full load/peak times and not.

 

I am roughly 150 meters from the main exchange in Peterborough and my line is exchange only.  I would like to get Infinity/fibre but alas I cannot due to having an exchange only line.

 

I would very much like to get this resolved and have it set back to 1.  

 

Router stats as follows, fresh reboot of router so no info on errors.

 

Mode:ADSL_2plus
Traffic Type:ATM
Status:Up
Link Power State:L0
 
 DownstreamUpstream
Line Coding(Trellis):OnOn
SNR Margin (0.1 dB):3262
Attenuation (0.1 dB):11075
Output Power (0.1 dBm):0126
Attainable Rate (Kbps):246641292
 
 Path 0 Path 1 
 DownstreamUpstreamDownstreamUpstream
Rate (Kbps):22666127600
 
MSGc (# of bytes in overhead channel message):594500
B (# of bytes in Mux Data Frame):2345500
M (# of Mux Data Frames in FEC Data Frame):1100
T (Mux Data Frames over sync bytes):3100
R (# of check bytes in FEC Data Frame):16000
S (ratio of FEC over PMD Data Frame length):0.33121.37840.00.0
L (# of bits in PMD Data Frame):606132500
D (interleaver depth):96100
Delay (msec):7.950.340.00.0
INP (DMT symbol):1.10.00.00.0
 
Super Frames:314672844000
Super Frame Errors:0000
RS Words:6135749147393700
RS Correctable Errors:24949000
RS Uncorrectable Errors:0000
 
HEC Errors:0000
OCD Errors:0000
LCD Errors:0000
Total Cells:27168817149009400
Data Cells:983103326200
Bit Errors:0000
 
Total ES:00    
Total SES:00    
Total UAS:3535   
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9 REPLIES 9
imjolly
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Message 2 of 10

Re: Random timeout and now interleaver depth has sky rocketed.

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The one thing missing from the stats is connection time - can you add please

Can you try quiet line test. Dial 17070 option 2. Should be quiet and best done with corded phone


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trZtn
Beginner
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Message 3 of 10

Re: Random timeout and now interleaver depth has sky rocketed.

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Tried a line test, couldn't hear anything to indicate any noise.

 

New router stats, current uptime for this: 1 Day(s) 21:22:10

 

Mode:ADSL_2plus
Traffic Type:ATM
Status:Up
Link Power State:L0
 
 DownstreamUpstream
Line Coding(Trellis):OnOn
SNR Margin (0.1 dB):3361
Attenuation (0.1 dB):11075
Output Power (0.1 dBm):0126
Attainable Rate (Kbps):246641292
 
 Path 0 Path 1 
 DownstreamUpstreamDownstreamUpstream
Rate (Kbps):22666127600
 
MSGc (# of bytes in overhead channel message):594500
B (# of bytes in Mux Data Frame):2345500
M (# of Mux Data Frames in FEC Data Frame):1100
T (Mux Data Frames over sync bytes):3100
R (# of check bytes in FEC Data Frame):16000
S (ratio of FEC over PMD Data Frame length):0.33121.37840.00.0
L (# of bits in PMD Data Frame):606132500
D (interleaver depth):96100
Delay (msec):7.950.340.00.0
INP (DMT symbol):1.10.00.00.0
 
Super Frames:10114242913860600
Super Frame Errors:2100
RS Words:1972276904144726100
RS Correctable Errors:10313722000
RS Uncorrectable Errors:128000
 
HEC Errors:248100
OCD Errors:0000
LCD Errors:0000
Total Cells:14266399149069977400
Data Cells:3556418622382704800
Bit Errors:011300
 
Total ES:11    
Total SES:00    
Total UAS:3535    
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john46
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Message 4 of 10

Re: Random timeout and now interleaver depth has sky rocketed.

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Once you can maintain 3days + stable connection then post back your router stats again and the forum mods should be able to help you change you to fastpath
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trZtn
Beginner
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Message 5 of 10

Re: Random timeout and now interleaver depth has sky rocketed.

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Hey again, 3+days now.  Router stats as follows:

 

 

 

3Day(s) 05:17:42

 

Mode:ADSL_2plus
Traffic Type:ATM
Status:Up
Link Power State:L0
 
 DownstreamUpstream
Line Coding(Trellis):OnOn
SNR Margin (0.1 dB):3361
Attenuation (0.1 dB):11075
Output Power (0.1 dBm):0126
Attainable Rate (Kbps):246641292
 
 Path 0 Path 1 
 DownstreamUpstreamDownstreamUpstream
Rate (Kbps):22666127600
 
MSGc (# of bytes in overhead channel message):594500
B (# of bytes in Mux Data Frame):2345500
M (# of Mux Data Frames in FEC Data Frame):1100
T (Mux Data Frames over sync bytes):3100
R (# of check bytes in FEC Data Frame):16000
S (ratio of FEC over PMD Data Frame length):0.33121.37840.00.0
L (# of bits in PMD Data Frame):606132500
D (interleaver depth):96100
Delay (msec):7.950.340.00.0
INP (DMT symbol):1.10.00.00.0
 
Super Frames:172305241556868600
Super Frame Errors:2100
RS Words:3359951922415872800
RS Correctable Errors:16180709000
RS Uncorrectable Errors:128000
 
HEC Errors:248100
OCD Errors:0000
LCD Errors:0000
Total Cells:199186783783595676500
Data Cells:7003093914452808800
Bit Errors:011300
 
Total ES:11    
Total SES:00    
Total UAS:3535    
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imjolly
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Message 6 of 10

Re: Random timeout and now interleaver depth has sky rocketed.

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mods will post a contact us link and change you to fast 





contact mods.jpg


After completing the email NOT PM then you join a queue of other customers waiting for mod help. The mods will get back to you in 2/3 working days either by phone or email



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PaddyB
Moderator
Moderator
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Message 7 of 10

Re: Random timeout and now interleaver depth has sky rocketed.

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 Hi TrZtn,

 

I'll be able to take a look at your connection. Please send me in your details using the "Contact The Mods" link found in my profile.

 

Thanks

 

PaddyB

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trZtn
Beginner
527 Views
Message 8 of 10

Re: Random timeout and now interleaver depth has sky rocketed.

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Heya, any update? Sent you my details on 07/04/15. Reference: 150407-******

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imjolly
Distinguished Sage
Distinguished Sage
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Message 9 of 10

Re: Random timeout and now interleaver depth has sky rocketed.

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please delete your ref as this is public forum

 

mods will get back to you usually in 2/3 working days



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DavidM
Moderator
Moderator
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Message 10 of 10

Re: Random timeout and now interleaver depth has sky rocketed.

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Hi trZth,

 

I’m glad the fastpath order has completed as expected. If you have any other queries please post and we’ll be happy to help.

 

Cheers

 

David

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