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Message 1 of 2

Re: 0.39Mbps download for more than a month, used to be >4Mbps

wow ... i have had a download speed of 0.28 for over 4 months , with promises of help that never arrives .  having read this thread i think it is time to cancel the account and return to my trusted inq mini with built in modem ...  at least it works and does not make promises that it does not keep ....... what a mess this country is in ,,,,  we can of course thank mrs thatcher for all this .....  before her time we had properly trained engineers ....  not ex milkman contracters ....

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Distinguished Sage
Distinguished Sage
Message 2 of 2

Re: 0.39Mbps download for more than a month, used to be >4Mbps

welcome to the BT community forum where customers help customers and only BT employees are the forum mods


I moved your post to start your own thread and that way replies will be about your problem and not confused with the previous post orginator

in order for the forum members to help please can you post the adsl stats from your router you may need to 'show detail' to get all stats (if hub enter in your browser and navigate to adsl or if HH4/5 then go to troubleshooting then logs and you are looking for 2 line together when hub last connected to internet and they will show your connection speed and noise margin or if netgear enter Then run  btspeedtester  (MAC users may have problems). when first test completes then run diagnostic test and post the results ( do not reset the router).

are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?

Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal

Someone may then be able to offer help/assistance/suggestions to your problem




test socket.jpg

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