I hope you can help. I had a BT phone, broadband and tv service installed on 10 Nov. From day 1 I had issues with the phone service, including 2 faults, 1 of which is still outstanding. I have been persistently put off and messed about with false promises re. engineer's visits (he didn't turn up twice). Within the 14 day period I had already decided to leave, but because I was told that steps were being taken, I was willing to put off leaving. On at least three occasions I was told by the call centre operative that the cooling off period consisted of 14 working days. I hung on until finally, as nothing had been done re. the fault, I cancelled my service. I'm now told that I'm to be charged £445.37 for leaving. I do not intend to pay this, based on the advice I've been given, and have written to The Correspondence Centre telling them so. I have also cancelled my direct debit. I will, however, pay the bill for my usage until 10 December, when the service terminates. I could go on with the bits and pieces of my treatment, but the above sums it up.
