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Message 1 of 4

Re: 14 day cooling off period. Beware!!!!!

I hope you can help. I had a BT phone, broadband and tv service installed on 10 Nov. From day 1 I had issues with the phone service, including 2 faults, 1 of which is  still outstanding. I have been persistently put off and messed about with false promises re. engineer's visits (he didn't turn up twice). Within the 14 day period I had already decided to leave, but because I was told that steps were being taken, I was willing to put off leaving. On at least three occasions I was told by the call centre operative that the cooling off period consisted of 14 working days. I hung on until finally, as nothing had been done re. the fault, I cancelled my service. I'm now told that I'm to be charged £445.37 for leaving. I do not intend to pay this, based on the advice I've been given, and have written to The Correspondence Centre telling them so. I have also cancelled my direct debit. I will, however, pay the bill for my usage until 10 December, when the service terminates. I could go on with the bits and pieces of my treatment, but the above sums it up.

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Message 2 of 4

Re: 14 day cooling off period. Beware!!!!!


Welcome to this user forum.

BT would not allow you to terminate your contract unless they agree that they are unable to repair your service.

Cancelling your direct debit will just result in a letter asking you to pay another way, and may affect your credit rating.

If you do not pay, then the debt will be passed to a debt collector.

One of the BT forum moderators may be able to get your service working.

It would have been better if you had posted on this forum when you first had problems.

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Message 3 of 4

Re: 14 day cooling off period. Beware!!!!!

Think twice before you decide that you're not going to pay, you should have a look through this forum for posts referring to outstanding debts.

There was a post very recently from someone who incurred a debt with BT and refused to pay it, since then he has applied for and been refused a mortgage and has now decided to pay the debt to repair his credit rating. The problem is that BT have sold the debt on and it's been so long now that nobody can (or will) tell him who owns the debt and as such he was unable to settle it.

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Message 4 of 4

Re: 14 day cooling off period. Beware!!!!!

Hi @Otisgrandad,

Welcome to the Community and thank you for posting. I can understand your frustration and I'm sorry you've had so many problems form you switched back to BT.

I would like to take a look at the details of your Complaint. 

I have sent you a private message with instructions on how to contact the team.  You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages



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