I moved your message to a new thread as you posted in a historic solved thread last posted to a year ago.
Have you tried
If problems persist suggest posting back with more details
Yes I've tried electrical fault repair 101 have you turned it off and on. 5od did work on friday week - and then hasnt since.
It shows the pre-show advert then sits there with black screen and the thing going around and around and.....
Try the following menu options:
YouView/Settings/Device Management/Software Update - then 'Get Update' - if that doesn't update software and get it working try:
YouView/Settings/Device Management/Update On Demand Players then 'Check Now'
I hope you get it working.
Cheers Telecom89 - software was the latest available, but the on demand player updated and ir now works ok. 🙂
I shall remember for next time.