Solved! Go to Solution.
I moved your post to start you own subject as other thread was 6months old and this will enable the replies to be about your connection
welcome to the BT community forum where customers help customers and only BT employees are the forum mods
in order for the forum members to help please can you post the adsl stats from your router may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or use a-z, if netgear enter 192.168.0.1) and run btspeedtester (MAC users may have problems). when first test completes then run diagnostic test and post the results .
are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
Someone may then be able to offer help/assistance/suggestions to your problem
Thanks for that.
I have tried connecting the Home Hub/ router direct to the BT socket where it come into the house. I have other sockets, but have nothing
plugged in to them. I now have a new BT home Hub Router 4 and have plugged that into the "Master Socket"
I have disconnect and turn off all other devices that uses the internet, ie Smart Tv, Smart Phones, Tablets.
My only PC, a Lap Top is hard wired to the Router/Home Hub with a cable to eliminate Wi Fi.
I am using the new filter as supplied by BT with my New Hub.
I did have a line fault (Intermittent Crackle) but have now been clared by BT as confirmed by a text from them yesterday morning.
I have tried the quiet test, and seems ok now. Have just checked speed at speedtest BT Wholsale and is 0.27mbs!
My Stats as follows:
you need to run btspeedtester using the link I posted and then post the results
I cannot copy and paste the results, but its just shot up to 13.13 mbs !
sounds like problem cleared
if the problem stats again then just come back and repost some stats - always someone around to help