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Beginner
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Message 1 of 9

Re: All my neighbours can get BT Infinity but i can't.

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Hi,

I have exactly the same issue. My direct neighbours either side to me have bt infinity and we're on exactly the same exchange. I did the above with my address and telephone number and exactly the same thing came up with no FTTC, would you be able to help me at all?

sam
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Distinguished Sage
Distinguished Sage
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Message 2 of 9

Re: All my neighbours can get BT Infinity but i can't.

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i moved your post to start your own thread

 

enter your phone number and post results  https://www.btwholesale.com/includes/adsl/main.html

 

if you know neighbours number then post results from their number as well - if not post code



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Beginner
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Message 3 of 9

Re: All my neighbours can get BT Infinity but i can't.

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Hiya, thanks. I put my number in and this appears:

 

 

Untitled.jpg

 

Unfortunately I don't know my neighbours phone number but when I put their address in it comes up with this:

Untitled2.jpg

And my address:

Untitled(3).jpg

 

 

Thanks!

 

 

 

 

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Beginner
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Message 4 of 9

Re: All my neighbours can get BT Infinity but i can't.

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Although I just realised its actually FTTP so might be completely different...!

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Distinguished Sage
Distinguished Sage
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Message 5 of 9

Re: All my neighbours can get BT Infinity but i can't.

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get mods to check it for your  they will post a contact us link 






contact mods.jpg


After completing the email NOT PM then you join a queue of other customers waiting for mod help. The mods will get back to you in 3/5 working days either by phone or email



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Distinguished Sage
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Message 6 of 9

Re: All my neighbours can get BT Infinity but i can't.

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it is possible with FTTP i suggest you try this number best to contact the FTTP sales team who would know more.

0800 587 4787
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Moderator
Moderator
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Message 7 of 9

Re: All my neighbours can get BT Infinity but i can't.

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Hi corcosa,

 

Welcome and thanks for your posts!

 

I can check if BT Infinity (FTTP) is available for your address.  It's definitely a strange one as your neighbours either side can get the service!

 

Click on my username and under the "about me" section of my profile you'll see the link to send us your details.

 

All the best,

 

Robbie

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Expert
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Message 8 of 9

Re: All my neighbours can get BT Infinity but i can't.

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Caxton and Malvern are the first towns to reach 1,000 votes in BT’s Race to Infinity, but they won’t get their super-fast broadband until 2012

The towns of Caxton in Cambridgeshire and Malvern in Worcester will be among the first to benefit from BT’s ‘Race to Infinity’, designed to assess the demand for fibre optic broadband in different areas of the country.

Best regards,
dfenceman
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Moderator
Moderator
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Message 9 of 9

Re: All my neighbours can get BT Infinity but i can't.

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Hi corcosa,

 

Thanks for taking the time to chat with me today. I've sent you that email as agreed.

 

For anyone else trying to find out the availability of BT Infinity at your address, you can contact Openreach directly - Fibre Broadband Availability

 

All the best,

 

Robbie

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