Hi - 21st Oct.
I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.
Welcome and thanks for your post!
I'm sorry that you haven't received the code to claim your Amazon Prime subscription. I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages