BT FTTP Digital Voice and BT8500 Call Guardian - Can They Co-exist?

[Robertson555]

I had BT 8500 with call guardian and like you it worked well! They have now given me the latest advanced digital home phone with Alexa included.

How do I specifically attached call guardian to my new phone?

[imjolly]

You need to connect your existing base unit to the phone socket on the back of the SH2

[Robertson555]

The existing base ie the advanced digital home phone base only has a single power lead to it? So what are you suggesting I attache to the sh2?

[licquorice]

The digital phone connects directly to the SH2 which is a DECT base station, no physical connection is required.

If you wish to use your existing system, you need to connect it's base station to the Hub's green phone socket.

[Robertson555]

My apologies for being a bit vague!

You say connect existing system to hub green connection! What connection and what do you suggest is the existing system?

I see the green hub connection but need to understand the other connection.

Please be patient!

[imjolly · Accepted solution]

the BT8500 must have a connection to the phone socket on the wall so the lead which you currently have connected to wall socket now connects to green socket on the back of the SH2

[Robertson555]

The call guardian works on a combination of my BT 8500 and the new advanced digital phone ! Basically as an extension rather than the replacement as i had expected.

I appreciate your assistance

[licquorice]

Call guardian only works on your BT 8500, the advanced digital phone doesn't have call blocking capability.

[imjolly]

@licquorice 

there is a call blocking facility on the digital phones just not the same as the BT8500

[Robertson555]

Call blocking is not nearly as good as call guardian! But at least I have a compromise in that I can use it as an extension to my bt8500  phone until they develop a digital that does work stand alone.appreciate your assistance