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JP087
Aspiring Contributor
1,012 Views
Message 1 of 8

Re: BT Infinity 1 still capped? How to confirm?

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Hi sorry to piggyback on your post thomasmirf, but I have the exact same problem. I chased it last year on here but nobody helped. I've phoned several times and I've just been fobbed off.

Could you please help me too DavidM, I can't see contact moderators on your profile, how can I contact you?
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7 REPLIES 7
JP087
Aspiring Contributor
1,011 Views
Message 2 of 8

Re: BT Infinity 1 still capped? How to confirm?

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Here are my stats

This is a list of your BT Smart Hub settings and current statistics.


Product name: BT Hub 6A
Serial number:
Firmware version: SG4B10002244
Firmware updated: 17-Dec-2016
Board version: 1.0
Gui version: 1.32.0
DSL uptime: 0 Days, 0 Hours 18 Minutes 57 Seconds
Data rate: 10.00 kbps / 40.00 kbps
Maximum data rate: 14239 / 52473
Noise margin:
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john46
Distinguished Sage
998 Views
Message 3 of 8

Re: BT Infinity 1 still capped? How to confirm?

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JP087 You can only see the moderators contact link unless they invite you to contact them
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DavidM
Moderator
Moderator
977 Views
Message 4 of 8

Re: BT Infinity 1 still capped? How to confirm?

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Hi @JP087,

 

I'm sure I can help you as well. Please send over your details. You'll get the contact link in my profile.

 

Cheers

 

David

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JP087
Aspiring Contributor
929 Views
Message 5 of 8

Re: BT Infinity 1 still capped? How to confirm?

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Thanks DavidM, I sent you a message on Friday via your moderator link. Will it be yourself that replies to me or a general customer service team?
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JohnC2
Moderator
Moderator
921 Views
Message 6 of 8

Re: BT Infinity 1 still capped? How to confirm?

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Hi @JP087 You will be contacted by one of the Mod team not necessarily David but we will be able to help.

 

Cheers

John

 

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JP087
Aspiring Contributor
898 Views
Message 7 of 8

Re: BT Infinity 1 still capped? How to confirm?

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Thanks for your help David, the cap has now been lifted. Appreciate how quickly and easily you resolved this for me!
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DavidM
Moderator
Moderator
812 Views
Message 8 of 8

Re: BT Infinity 1 still capped? How to confirm?

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Really glad I was able to get this sorted for you @JP087. Thanks for letting me know.

 

 

All the best

 

David

 

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