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Beginner
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Message 1 of 4

Re: BT Infinity 2 installed but slow speeds

Infinity 2 Top Package installed Sept 9th.

Has dropped out 3 times, requiring re-boot. 

Speed Test Results have been below 40 Mbps.

 

1. Best Effort Test:

Download Speed : 44.62 Mbps

2. Upstream Test:

Upload Speed : 11.9 Mbps

 

 

 

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Distinguished Sage
Distinguished Sage
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Message 2 of 4

Re: BT Infinity 2 installed but slow speeds

The speed test you have posted is obviously above 40Mbps so I presume it was on another test it was below 40Mbps.

 

Can you run this checker and post back a screen shot of the results

http://www.dslchecker.bt.com/adsl/adslchecker.welcome

and use this speed tester then carry out the further diagnostics and post back a screen shot of all the results including your IP profile for up and down. This test must be done with a wired connection.

http://speedtest.btwholesale.com/

I assume you have a Homehub 5 so can you also post the stats from 1-12 by logging onto the homehub management pages then troubleshooting > helpdesk. http://bthomehub.home/

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Contributor
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Message 3 of 4

Re: BT Infinity 2 installed but slow speeds

How long have you had it? Takes about 10 days for the speeds to settle.

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Sage
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Message 4 of 4

Re: BT Infinity 2 installed but slow speeds


@switch625 wrote:

How long have you had it? Takes about 10 days for the speeds to settle.


Since Sept 9th, just as it says in the OP.

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