Infinity 2 Top Package installed Sept 9th.
Has dropped out 3 times, requiring re-boot.
Speed Test Results have been below 40 Mbps.
1. Best Effort Test:
Download Speed : 44.62 Mbps
2. Upstream Test:
Upload Speed : 11.9 Mbps
The speed test you have posted is obviously above 40Mbps so I presume it was on another test it was below 40Mbps.
Can you run this checker and post back a screen shot of the results
and use this speed tester then carry out the further diagnostics and post back a screen shot of all the results including your IP profile for up and down. This test must be done with a wired connection.
I assume you have a Homehub 5 so can you also post the stats from 1-12 by logging onto the homehub management pages then troubleshooting > helpdesk. http://bthomehub.home/