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StevenNT
Aspiring Contributor
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Message 1 of 2

Re: BT Infinity Broadband, no connection with blue light...

I've been having similar issues here after a firmware update late yesterday to my Smart Hub 6.

 

The firmware update happned while I was activly using the internt, which is not helpful and since then experenced erratic issues with it, so in a way glad I'm not the only peoson then but still annoying.

 

The issues I've been experenceing as random itnernet loss when using it despite the Ethernet Conneciton to the hub apeaing normal, BT Youview box losing it's network link to it when comming out of standby this morning, iPhone losng it's Wifi Connection to it, etc

 

Any ideas's anyone ???

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gg30340
Distinguished Sage
Distinguished Sage
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Message 2 of 2

Re: BT Infinity Broadband, no connection with blue light...

Try ONE factory reset of the Homehub by pressing a pin into the recess button on the rear for about 20 seconds. This can often sort out problems after a software update.

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