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Beginner
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Message 1 of 5

Re: BT Infinity Regular Disconnects

Over the past two weeks we have had regular drop outs of our infinity line - prior to this we have had little problem with our HH5.  I have reset the hub, downed all other equipment which attaches to the internet, but still have the same problem.   I am loathe to call out an engineer if I have to pay the call out charge.   

The problem occurs during the day sporadically but at night regularly (when both my husband and I are on tablets).  However, I see no reason why the connection cannot cope with two tablets.

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Distinguished Guru
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Message 2 of 5

Re: BT Infinity Regular Disconnects

You will only be charged if the fault is on your side of the master socket.
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If you found this post helpful, please click on the star on the left
If not, I'll try again 🙂
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Beginner
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Message 3 of 5

Re: BT Infinity Regular Disconnects

How do I know whether the fault is on my side?

 

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Distinguished Guru
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Message 4 of 5

Re: BT Infinity Regular Disconnects

Connect the homehub to the test socket inside the master socket and see if it still happens. If it does, it's not on your side.
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If you found this post helpful, please click on the star on the left
If not, I'll try again 🙂
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Beginner
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Message 5 of 5

Re: BT Infinity Regular Disconnects

Will try when I get home later
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