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teresasue
Contributor
1,038 Views
Message 1 of 10

Re: BT Read This - Its not your SmartHub its your Firmware

I would love to contact you but it doesn't say CONTACT THE MODS anywhere after clicking on your name. I am fed up too had so many hh6 hubs always ok till you do another firmware update then then lose connection to wi fi etc same as everyone else. WHY WON'T BT ACCEPT THERE IS A PROBLEM WITH THE HH6. I give up
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9 REPLIES 9
imjolly
Distinguished Sage
Distinguished Sage
1,021 Views
Message 2 of 10

Re: BT Read This - Its not your SmartHub its your Firmware

the 'contact the mods' is only available after invited by a mod otherwise as you have found the link is not visible



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teresasue
Contributor
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Message 3 of 10

Re: BT Read This - Its not your SmartHub its your Firmware

How do you make apost please
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Keith_Beddoe
Distinguished Sage
Distinguished Sage
978 Views
Message 4 of 10

Re: BT Read This - Its not your SmartHub its your Firmware

@teresasue

I have moved your post to a new thread, so you can get help from the community.

 

After a firmware update, it best to do a factory reset.

 

http://bt.custhelp.com/app/answers/detail/a_id/11386/%7E/how-do-i-reset-my-bt-hub-to-its-factory-set...

 

Then disable smart setup.

 

http://bt.custhelp.com/app/answers/detail/a_id/44328/~/switching-smart-setup-on-and-off-on-the-bt-ho...

 

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teresasue
Contributor
968 Views
Message 5 of 10

Re: BT Read This - Its not your SmartHub its your Firmware

I have been trying to get help where on earth do I find it now
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teresasue
Contributor
965 Views
Message 6 of 10

Re: BT Read This - Its not your SmartHub its your Firmware

where have I been kindly moved to please
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Keith_Beddoe
Distinguished Sage
Distinguished Sage
959 Views
Message 7 of 10

Re: BT Read This - Its not your SmartHub its your Firmware


@teresasue wrote:
where have I been kindly moved to please

You are already here Smiley Wink

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teresasue
Contributor
949 Views
Message 8 of 10

Re: BT Read This - Its not your SmartHub its your Firmware

You said youve moved my thread

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teresasue
Contributor
946 Views
Message 9 of 10

Re: BT Read This - Its not your SmartHub its your Firmware

so why do they ask us to contact them
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licquorice
Distinguished Sage
Distinguished Sage
928 Views
Message 10 of 10

Re: BT Read This - Its not your SmartHub its your Firmware

But you haven't been asked to contact them, other people have. The mods issue individual invitations if they deem it necessary.

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