@PatienceLostwrote:
The truth as far as I can see is that BT offer honest deals to new customers but thereafter the objective is to migrate them, over a period of time, to essentially abusive high cost arrangements that can only be escaped by swapping provider. My only objection is that they are dishonest in not making this clear to customers and the manner in which they do this. I've been a customer for 10 years, 6 on FTTP, and i've never been migrated onto an abusive high cost contract as you call it, in fact i'm paying £30pm for full fibre 300
In my case, I have no contract, You are still in 'contract', just the discounted period has ended and I am refused any alternative offer from BT due to a mythical 'order' which they placed on my account which, for some mysterious and illogical reason, they tell me forces me to be their 'cash cow'. This situation has existed for five months now As your discount period has ended, why have you left it 5 months of paying the full amount?
and could easily continue until the end of time Which it will,unless your renegotiate or cancel and inevitably I will drop BT after I have finished with them.After giving your 30 days notice They should be honest and tell people that to get a deal they must go elsewhere for a deal. Not true, all i do is look at the prices for new customers, and then ring up and negotiate a deal.
I have set out my path and, having attempted to delay matters, BT has actually given me time to reflect on what they have done to me, and I am not unique by any means. As far as i can see from what you have wrote, the only reason your paying the full non-discount price for your services for the last 5 months, is your own inability to contact BT and negotiate a new deal. Next steps are the Dispute Resolution Process and a Subject Access Request. I won't tell them what I'm after in making the SAR How can they reply, if you don't tell them what your requesting? but it should bolster my submission through the DRP. I may also be able to refer the issue to Ofcom with the assistance of my MP. You don't need an MP to contact Ofcom, Many years ago he helped me get treatment when I had cancer. Irrelevent to the thread
Exposing abusive and underhand practices is my aim and I know that many customers have fallen victim to these with BT. Have all these 'victims' provided you with documented evidence ready for your claim? or are you simply guessing? I'm amazed that a multi billion pound company who has over 9 million uk customers, which has to comply with uk business and statute laws hasn't had these 'abusive and underhand' tactics exposed before and am amazed that they still have millions of happy customers.
It'll be a long process but, having started, I won't stop. The Subject Access Request will go off on Monday and that cannot be ignored. It's a legal process. If they don't properly comply then they give me more ammunition.
Whilst all this un-necessary process is taking place, you'll still be paying the full out of discount price for your services, so who is really benefiting from all this? I feel that you are making this deliberately hard for yourself, and indeed that you enjoy trying to beat the big companys , when all you really need to do is get the phantom order removed, which normally takes 24 hours, then proceed to negotiate a new deal if you wanted to stay, or simply place an order with another ISP who would handle the swap
