BT Smart Hub / Home Hub 5 - various issues with Android devices

[shoibullms]

Bt business line :BTHub5-c575.London E3

Dear Can you please fix this problem 

Our Android device does not connect to bt broadband,

 After Factory rest it worked for awhile and then it stops working,

it's not working with Samsung and Dell desktop. 

can please fixed this problem 

Thanks 

shoibul 

[gg30340 · Accepted solution]

This is a BT Residential forum. If you are a BT Business user you will need to post on the BT Business Forum where you should get the relevant help. 

https://business.forums.bt.com/

[shoibullms]

We live at E3 4Dl , BTHub5-C575it’s busines broadband line ,We had same problems earlier WiFi not connected with Android device ,,it’s only connected with apple device,we have done ✅ factory reset and restart so many times ,fix it ple

[shoibullms]

We live at E3 4Dl , BTHub5-C575it’s busines broadband line ,We had same problems earlier WiFi not connected with Android device ,,it’s only connected with apple device,we have done ✅ factory reset and restart so many times ,fix it ple

[Keith_Beddoe]

Welcome to the BT Residential Customers forum

As you are a business user, please could you post on the BT Business forum at http://business.forums.bt.com/

Thanks

[Andy_N]

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@shoibullms wrote:
We live at postcode , BTHub5- it’s busines broadband line ,We had same problems earlier WiFi not connected with Android device ,,it’s only connected with apple device,we have done ✅ factory reset and restart so many times ,fix it ple

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Hi.

Please don't post personal details, edit your post to remove them.

Also you've posted before, and today in 2 different sub-forums (please don't multi-post).

The issue sounds like it's with your devices, nothing specifically that can be done "here". What android devices are you having problems with? Are you using only 5Ghz wireless?

[shoibullms]

We live at postcode E3 4DL , BTHub5- it’s busines broadband line ,We had same problems earlier WiFi not connected with Android device ,,it’s only connected with apple device,we have done ✅ factory reset and restart so many times ,fix it ple

[imjolly]

As it is a business line you need to post on business forum https://business.forums.bt.com/

this is is a forum for residential connections

[john46]

You were told the same thing on your other post on OCT 1st