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TonyC1
Aspiring Contributor
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Message 1 of 13

Re: BT Smart Hub - Wi-Fi Issues

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Hi all

 

Could someone please help as BT was not that interested in my problem.

 

Here we go, upgraded to Infinity 2 and got the new improve Hub 6 (really) anyway on setup I split the channels and everything seemed good but then the 2.4ghz wifi repeatedly started dropping out, 5ghz was solid.

 

Phoned BT and they sent a new hub but this had the same problem and BT said this was could by iinterference from a neighbours router.

 

I've tried all the channels available but still drops out, so now have reverted back to the hub 5.

 

Any help would be great

 

TonyC1

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12 REPLIES 12
Pintu
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Message 2 of 13

Re: BT Smart Hub - Wi-Fi Issues

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That's pretty much the issue that has been discussed on the last 17 pages. Bottom line: BT supply a faulty product, there is no way to fix this at the moment. Only solution is to use a different router.
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Keith_Beddoe
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Message 3 of 13

Re: BT Smart Hub - Wi-Fi Issues

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@TonyC1

I have moved your post to a new thread, so you can get help from the community.

 

Unfortunately the smart hub only allows one of three channels. There are 13 available, so its going to be very restricted if there are other wireless routers nearby.

There are plent of posts about the smart hub.

 

The home hub 5 will allow you to select any of those 13 channels.

 

 

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TonyC1
Aspiring Contributor
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Message 4 of 13

Re: BT Smart Hub - Wi-Fi Issues

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Thanks Pintu for your reply.
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TonyC1
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Message 5 of 13

Re: BT Smart Hub - Wi-Fi Issues

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Thanks Keith.
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MorgaineD
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Message 6 of 13

Re: BT Smart Hub - Wi-Fi Issues

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Keith writes:
> "Unfortunately the smart hub only allows one of three channels."

Why on earth is that?
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gg30340
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Message 7 of 13

Re: BT Smart Hub - Wi-Fi Issues

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The Smarthub only allows one of three channels because somebody has decided to do it that way. No doubt the thinking will be because the three channels that can be selected are the only three channels , 1,6 and 11 that can not overlapped by another of those channels so in theory should be less congested.

 

Wi-Fi_channels.png

 

 

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TonyC1
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Message 8 of 13

Re: BT Smart Hub - Wi-Fi Issues

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Thanks chaps for all your replies, must admit I am very disappointed with the 6 because when it's working the range is fantastic and much quicker but the lack of channels makes it too restricted for real world use.
Come on BT get your act together or its time to move.
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Keith_Beddoe
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Message 9 of 13

Re: BT Smart Hub - Wi-Fi Issues

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That assumes that other people are only using one of those three channels, and not any of the other channels that overlap 1,6, and 11. Perhaps they think that all the neighbours are using BT Home hubs?

 

Actually channels 3 and 4  are clear around here, but 1,6 and 11 have multiple networks on them.

Channel 13 it totally clear, and even channel 9 is quiet,

 

You can guess which channels I use for my three access points Smiley Wink

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gg30340
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Message 10 of 13

Re: BT Smart Hub - Wi-Fi Issues

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I always use channel 13. It is not a default selected by any routers and many routers give a warning that fire and brimstone will befall you if you use it (the warning is because its use is not allowed in USA) so many people won't select it.

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