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Olihayes
Beginner
3,718 Views
Message 1 of 13

Re: BT Sport error IPC 6023

Hello

I am also having constant problems with BT Sport only. I am having to reset my router and Youview box about 5 times a day because I'm getting IPC6023 error and also YVM102. It's so frustrating. 

Please someone help or I'll have to cancel BT it is ridiculous. The only reason I have Bt internet is to get BT sport and I can't even watch it. All other channels work fine. 

Oliver 

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12 REPLIES 12
DavidM
Moderator
Moderator
3,708 Views
Message 2 of 13

Re: BT Sport error IPC 6023

Hi @Olihayes and welcome.

 

I'm sorry you're having problems with the IPC 6023 error code. Can you post back and let me know how you're connecting? Is it via adaptors / extenders or directly to the hub via ethernet? Are you having any broadband connection issues? If you can give me as much detail as possible I'm sure I'll be able to help.

 

Cheers

 

David

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Olihayes
Beginner
3,676 Views
Message 3 of 13

Re: BT Sport error IPC 6023

Hi David, thank you for replying.
I am connecting via extenders that came with the router or BT youview box (I forget as the came in the same order). I cannot plug directly via Ethernet as the router is downstairs, and BT Sport/Youview is in an upstairs room. I have changed the extender to go directly into the plug socket, and also fixed the IP address via my router settings. This helped for a few days but back to constant error state and multiple resets each day.
I am having no issues whatsoever with my broadband in general (BT), and also when viewing the signal strength of normal TV channels, it states 100%.
If I can’t get this fixed I may have to cancel my HD subscription and move it to my sky q box downstairs, or worst comes to worst, cancel my whole membership as free to do so right now because of the price increase letter.
Kind regards
Oli
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JohnC2
Moderator
Moderator
3,625 Views
Message 4 of 13

Re: BT Sport error IPC 6023

Hi @Olihayes Thanks for posting back. The fault could be the extenders. Are you able to move the Youview box closer to the hub so that the connection can be tested via Ethernet to help eliminate them as the cause of the fault?

 

Also you check out 'IPC' error codes on YouView and you will get further advice. 

 

Cheers

John

 

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Olihayes
Beginner
3,605 Views
Message 5 of 13

Re: BT Sport error IPC 6023

Hi John. I cannot do that, as the only other TV is downstairs and it’s conneted to sky dish, no aerial. I’ve checked all the IPC error codes on youview and tried everything. No joy
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PaddyB
Moderator
Moderator
3,598 Views
Message 6 of 13

Re: BT Sport error IPC 6023

Hi @Olihayes,

 

You should still be able to connect the BT Youview box to the TV downstairs without an aerial. You'll be able to connect to the BT Sports channels as they run over the Broadband. This would be the easiest way to rule out a problem with the powerline adaptors.

 

Thanks

 

PaddyB

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Anonymous
Not applicable
3,580 Views
Message 7 of 13

Re: BT Sport error IPC 6023


@Olihayes wrote:

Hello

I am also having constant problems with BT Sport only. I am having to reset my router and Youview box about 5 times a day because I'm getting IPC6023 error and also YVM102. It's so frustrating. 

Please someone help or I'll have to cancel BT it is ridiculous. The only reason I have Bt internet is to get BT sport and I can't even watch it. All other channels work fine. 

Oliver 


And you have a BT HomeHub 5A by any chance? 

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Olihayes
Beginner
3,384 Views
Message 8 of 13

Re: BT Sport error IPC 6023

Yes I do have BT HomeHub 5A. Please help as losing patience
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RobbieMac
Moderator
Moderator
3,376 Views
Message 9 of 13

Re: BT Sport error IPC 6023

Hi @Olihayes

 

Thanks for posting back and for trying everything suggested.

 

Please send us over your details so that we can look into this for you from here.  Click on my username here >> RobbieMac << and you'll see our contact link on the left hand side underneath my profile picture.

 

Cheers,

 

Robbie

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Anonymous
Not applicable
3,326 Views
Message 10 of 13

Re: BT Sport error IPC 6023

It sounds like your experience mirrors my own, I found a way to greatly improve the problem but it only went away when I upgraded to the smarthub.

 

Try logging on to your router and note the IP address of your box and the address of the DNS servers, log out of the router.

Go to network settings on your box and set the IP address to static using the address you noted from your router and set the DNS server address to those noted.

 

I have posted this several times over the last 3 years and I admit that it has met with a mixed response from others so no promises but it's worth a try

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