Hi @Puma1 and welcome.
Sorry you're having trouble with the BT TV Anywhere app. Are you getting any error codes? If you're seeing an account issue message then we'll need to take a closer look at this for you so please drop me over an email with your details. You'll get the contact the moderators link in my profile.
@Puma1 Thanks for filling in the webform, I called there but missed you. I'm really sorry about the problem you're having with the BT TV Anywhere service, I wanted to let you know that I've enlisted the help of our BT TV experts to get this sorted and as soon as I get any updates from them I'll get back in touch with you.