BT Value team verbal agreement not honoured

[Pegasus2]

Exactly the same  problem as I am having

Verbal over phone and confirming email and then back into my text package is completely different ie far more money

Mid selling is my logged complaint getting anywhere???? No just empty promises

[DavidM]

Hi @Pegasus2 and welcome to the community.

I'm sorry you feel promises haven't been kept. I've moved your post so we can look into this for you. I'll need a few details so I've dropped you a private message now so you can get in touch.

Cheers

David