I am very puzzled that BT people seem to know nothing about the migration.
It was about 8 years ago, about 2012 anyway, when BT first said it would migrate BTYahoo users to BT, but I was told a couple of years later that it was on hold. Then, to my amazement, it happened a few weeks ago. No notice, no Q & A, just that it was done. No data protection issues there it seems.
BT is just too big: it cannot work out which of its staff needs to know what when it comes to policies and procedures. I know that's not helpful, but it's the reality. It seems we just accept what happens. As a former teacher of management, that infuriates me, but how on earth do you find out who to contact to talk through their internal systems! The company, like all big companies, is much too opaque for that.
