Welcome to this user forum.
My cheque has not arrived - who do I contact?
Your original cashback claim is checked to make sure that you have ordered during a qualifying period, that you are a new broadband customer and that your broadband has installed. Once these have been checked we will organise for your cheque to be sent to your installation address. Please allow 45 days from installation for your cheque to arrive.
I ordered via a cashback site and am still waiting for my cashback. How do I organise this?
You should contact customer services at the cashback site through which you originally placed your order. This cashback cheque offer is different to a member exclusive offer via a cashback site.
I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.
@Chris-pduck I'm sorry about the delay with your cheque, we'll be able to chase this up with the cashback team if you send over your details. Please use the 'click here to contact the mods' link in my forum profile to send in your details. You can find the link by clicking on my username.
I got word back from the promotions team to say that they've manually reordered the cashback cheque. They confirmed that the cheque should arrive within the next 30 days.
Please accept my apology for the delay.