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Beginner
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Message 1 of 33

Re: BT home hub 5.

I'm having lots of drops from internet and I'm far from happy if it continues I'll be going elsewhere

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Distinguished Sage
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Message 2 of 33

Re: BT home hub 5.

@ AndyS14

remember if you are in contract it will expensive to move elsewhere if you explain in more detail your problem then maybe we can help you are you using a wired or wireless connection ?
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Beginner
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Message 3 of 33

Re: BT home hub 5.

I've phoned up numerous times the drops in internet shouldn't be happening. Its the hh5 what's to blame didn't happen on hh4. I got infinity about 4 weeks ago nothing but trouble but I haven't got the white modem.

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Distinguished Sage
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Message 4 of 33

Re: BT home hub 5.

are you using a wired or wireless connection ?
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Beginner
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Message 5 of 33

Re: BT home hub 5.

Ipads, phones, nexus 7, ps4 ,Xbox 360 wireless, Xbox one wired.

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Distinguished Guru
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Message 6 of 33

Re: BT home hub 5.

Was it a self-install or an engineer visit?
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If not, I'll try again 🙂
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Beginner
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Message 7 of 33

Re: BT home hub 5.

The engineer came to the property but he had nothing to do so done a few checks then off he went.

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Distinguished Guru
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Message 8 of 33

Re: BT home hub 5.

He should have replaced your master socket with one like this:

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If you found this post helpful, please click on the star on the left
If not, I'll try again 🙂
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Beginner
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Message 9 of 33

Re: BT home hub 5.

I already had one of these

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Distinguished Guru
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Message 10 of 33

Re: BT home hub 5.

Have you had FTTC installed before?
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If you found this post helpful, please click on the star on the left
If not, I'll try again 🙂
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