BT line checker error - Mods help please!

[Heck13]

Hi Olga.

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@OlgaC wrote:

Hi audiruss, 

I would like to lend a hand and try and get the database updated for you. Can you send me in your details using the "Contact The Mods" link found in my profile and we will go from there. 

Thanks,

OlgaC 

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I have a similar issue. I am the only house on my street that cant get Infinity. The local engineer says that I am definitely connected to a cabinet. Can you try and get the OR database updated for me?

[john46]

I have asked a forum moderator to help you they will post their contact link here

[NeilO]

@Heck13 Welcome to the forum and thanks for posting, I've started you're own thread as the one you've posted on was quite old.  Can you enter your number on the Broadband checker and post the results if you are connected to a cabinet it will advise you the cabinet number at the top of the page. Make sure to remove your number when replying.

[Heck13]

Thanks for the reply and setting up this post.

Telephone Number 0147861**** on Exchange PORTREE ADSL Products Downstream Line Rate(Mbps) Upstream Line Rate(Mbps) Downstream Range(Mbps) Availability Date       Left in Jumper ADSL Max Up to 8 -- 7 to 8 Available -- -- -- -- Fixed Rate 2  -- -- Available -- -- -- --

[NeilO]

@Heck13 after the exchange name did it mention which cabinet your line is served from?

[Heck13]

@NeilO nothing about cabinets, although everyone else in my street is on Cabinet 2 and that is what I have been told my line is going to also.

[NeilO]

@Heck13 We can get that checked further but if no cabinet it mentioned on the checker it might mean you are on an exchange only line.  Please use the 'click here to contact the mods' link in my forum profile to send in your details. You can find the link by clicking on my username.

Thanks

Neil

[Heck13]

Thank you. I've done that. The local engineer (small village) who installed my line says I'm definitely in cabinet 2. I actually used to have 2 lines - home and office - so am wondering if that has caused the issue as office line is now dead.