I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.
Hi @guyandzoe Welcome to the forum and thanks for posting.
We will be happy to help you with this if you send us your details. You can contact us by clicking on my user name and selecting contact the mods.
Thanks. It wasnt clear when i found this forum that it is domestic ony. BT are overcharging my business account and not responding to complaints about that.