I've just set up 4 discs and devises such as phones and firesticks all hook up without a problem. However, both my Samsung Smart TV's will not connect to the Whole Home system?
I've read in this thread suggestion to switch off smart setup on BT Smart Hub Manger. I've done this and it makes no difference?
Any suggestions greatly received. Thanks
@David59 I'm not an expert, so this is a guess.
Have you checked if your TVs can connect over 5Ghz wifi band? I know that the WiFi discs only support a 5Ghz wifi signal. I had a similar problem with my Sonos smart speakers.
The solution was to temporarily turnoff the 5Ghz band on the router. Connect the Sonos speaker and then turn the 5Ghz band back on. Hope this helps.
I made an account to say thanks.
But in the time in took me to make an account, after turning 5Ghz back on, it started to stutter, then stop working completely 😂. I thought, maybe it was just for setup, but it looks like it’s needed for operation too. Arrgghhh!
BT/Sonos, what you playing at!!!!
I like how the Sonos device still displays to tease you into thinking it’s working, through the setup and after
@OhJeeze One option that may help is to hardwire a sonos speaker to the router. I have my playbar connected to the router using Ethernet. This means all other speakers (apart from Move speakers) are using sonosnet rather than Wi-fi.