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Contributor
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Message 1 of 7

Re: BTW smart hub in constant on-off loop after loosing internet

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I  have a smart hub mine runs for a day or so then internet is lost and the light stays blue but no internet?
Then today the hub went green then i lost internet the light just stayed green for a good while then i removed power and internet for 20 sec to 2 min then reconnected them it stayed green for few min then nothing i then hit the reset button it then booted up normal it took about 10 min.
BTW it has been doing this now for about 3 to 4 weeks and customer service say its ok
 
 
I  posted this the other day 02-10-2016 23h30 with no reply maybe its because the othe post was marked solved well this the 4th and internet went off again and the hub stayed blue 
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Message 2 of 7

Re: BTW smart hub in constant on-off loop after loosing internet

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Hi @Victory,

 

I'm sorry you've been experiencing issues with your new Smart Hub. If you contact the Faults Team they'll be able to look into this for you.

 

Thanks

 

PaddyB

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Contributor
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Message 3 of 7

Re: BTW smart hub in constant on-off loop after loosing internet

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Same problem thou not so regularly. Online chat agreed that the router is faulty and a new one is on the way.
Infinity 2 being let down by a sub standard router going by all the problems that have been mentioned on here.
Hope the new one performs better, but i have my doubts.

Come on BT sort it out.
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Contributor
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Message 4 of 7

Re: BTW smart hub in constant on-off loop after loosing internet

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Was playing a game and internet went off again but i will have a chat with faults Team
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Contributor
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Message 5 of 7

Re: BTW smart hub in constant on-off loop after loosing internet

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Have reset hub to factory settings awaiting to see if it happens again
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Contributor
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Message 6 of 7

Re: BTW smart hub in constant on-off loop after loosing internet

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Just a quick update things are looking good no problems sofar

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Contributor
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Message 7 of 7

Re: BTW smart hub in constant on-off loop after loosing internet

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All is working perfectly problem resolved
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