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K05heatonk
Beginner
548 Views
Message 1 of 9

Re: Basic Value Plan

Hey paddy b sorry for jumping on this post but I've just recently ordered bt and i choose a self set up now a telephone engineer is coming out tommorow but they haven't sent my box or hub I literally just read your post about you being left without a tv box I just wondered if it does not come tommorow how long was you waiting for yours sorry for the long post and sorry for it not being irrelevant to the current topic
0 Ratings
8 REPLIES 8
gg30340
Distinguished Sage
Distinguished Sage
530 Views
Message 2 of 9

Re: Basic Value Plan

I would suggest that you contact BT and ask a) why is an engineer getting sent out for a self install and b) where is the equipment.

K05heatonk
Beginner
524 Views
Message 3 of 9

Re: Basic Value Plan

No he's installing the phone line
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john46
Distinguished Sage
520 Views
Message 4 of 9

Re: Basic Value Plan

everything should arrive have you tried tracking the delivery with royal mail
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gg30340
Distinguished Sage
Distinguished Sage
518 Views
Message 5 of 9

Re: Basic Value Plan

If your phone line is just being installed tomorrow I doubt your broadband will be connected then as well so there is still time for the equipment to arrive. I would still call BT though just to make sure it has been ordered and sent.

K05heatonk
Beginner
517 Views
Message 6 of 9

Re: Basic Value Plan

Yea it says it's been dispatched on the 23rd through my email but when I click the link it says a error as occurred please try again later but when I go on something else it says it's been dispatched on the 23rd also my Tv package just says add ons but it said it would come today just hope it comes tommorow as the phone line guy comes between 8am and 1pm how can he sort my phone out with no box or hub the email says I don't need to be in for him though I'm so confused
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john46
Distinguished Sage
505 Views
Message 7 of 9

Re: Basic Value Plan

he has his own test gear to check the phone line the hub and tv box will not work until broadband is activated and they are self install items
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john46
Distinguished Sage
505 Views
Message 8 of 9

Re: Basic Value Plan

your hub and tv box are delivered by royal mail
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K05heatonk
Beginner
483 Views
Message 9 of 9

Re: Basic Value Plan

So they should arrive today
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