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carlarachelwhyte
Beginner
952 Views
Message 1 of 7

Re: Been told I am on ADSL2+ but do not think I am. Help please

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Hi i am in exactly the same situation as the OP. I am on exchange 3 in winchburgh but i havent been able to get more than 6mbs. how do i get to upgrade this? thanks

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6 REPLIES 6
john46
Distinguished Sage
949 Views
Message 2 of 7

Re: Been told I am on ADSL2+ but do not think I am. Help please

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Can you run this checker and post back a screen shot of the results. Make sure you delete your phone number before posting.

http://www.dslchecker.bt.com/adsl/adslchecker.welcome
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carlarachelwhyte
Beginner
927 Views
Message 3 of 7

Re: Been told I am on ADSL2+ but do not think I am. Help please

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Screen Shot 2017-01-29 at 10.33.47.png

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john46
Distinguished Sage
921 Views
Message 4 of 7

Re: Been told I am on ADSL2+ but do not think I am. Help please

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I have asked a forum moderator to help you they will post their contact link here
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PaddyB
Moderator
Moderator
915 Views
Message 5 of 7

Re: Been told I am on ADSL2+ but do not think I am. Help please

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Hi @carlarachelwhyte,

 

I'll be able to take a look at your connection and upgrade you to ADSL 2 if possible. You will more than like have to agree to a 12 month term in order to have the service upgraded.

 

You can send me in your details using the "Contact The Mods" link found in my profile.

 

Thanks

 

PaddyB

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carlarachelwhyte
Beginner
899 Views
Message 6 of 7

Re: Been told I am on ADSL2+ but do not think I am. Help please

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thanks. I have just sent a mesage with my details. please let me know if you need anything else.

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PaddyB
Moderator
Moderator
854 Views
Message 7 of 7

Re: Been told I am on ADSL2+ but do not think I am. Help please

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Hi @carlarachelwhyte,

 

Thank you for taking my call today. I've tested your connection and its looking good. Your sync speed has increased to 12824 Kbps and this has enable a profile of 11370 Kbps.

 

Thanks

 

PaddyB

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