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Aspiring Contributor
490 Views
Message 1 of 15

Re: Being lied to about interleaving

Hi i am wanting interleaving switching off so my line Profile is fast i am suffering haveing it on interleaved as i play online games

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Distinguished Sage
Distinguished Sage
484 Views
Message 2 of 15

Re: Being lied to about interleaving

I moved your post as the thread on which you posted was 2.5yrs old

 

can you post the the adsl stats from your router including connection time connection speed noise margin and errors



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Aspiring Contributor
478 Views
Message 3 of 15

Re: Being lied to about interleaving

Screenshot_2014-06-21-18-20-53.png

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Distinguished Sage
Distinguished Sage
475 Views
Message 4 of 15

Re: Being lied to about interleaving

Your connection time is only 2+hrs was that a manual reset or router dropping connection. I ask as fast will make your line less stable  than your current interleaved setting



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Aspiring Contributor
474 Views
Message 5 of 15

Re: Being lied to about interleaving

Just a Manual reset 

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Distinguished Sage
Distinguished Sage
469 Views
Message 6 of 15

Re: Being lied to about interleaving

The mods will post a contact us link and will change latency to fast 




contact mods.jpg


After completing the email NOT PM then you join a queue of other customers waiting for mod help. The mods will get back to you in 3/5 working days either by phone or email



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Moderator
Moderator
464 Views
Message 7 of 15

Re: Being lied to about interleaving

Hi Richardallsop

 

Send us an email using the contact the mods link in my profile we can request this change for you.

 

Thanks

 

Stuart

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Aspiring Contributor
455 Views
Message 8 of 15

Re: Being lied to about interleaving

I have sent you my details

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Beginner
407 Views
Message 9 of 15

Re: Being lied to about interleaving

Good luck with keeping interleaving on fast, DLM will most likely change it back to interleaved after a week - which is what happened to me and now I'm being fobbed off with BT saying they can not lock my interlaving to fast although I had it locked for over 9 months!

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Distinguished Sage
399 Views
Message 10 of 15

Re: Being lied to about interleaving

wrong information there are 3 options on /off & locked interleaving will remain off if the line produces minimal errors and noise
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