Broadband/Hub Connection Drops Out

[Wolfeyes]

I’m getting the exact same thing. I’m on halo 1 and it’s been dropping out with the flashing orange lights every day for the last 2 weeks. Sometimes for a few minutes sometimes for an hour

[imjolly]

check line for noise  dial 17070 option 2 should be silent and best with corded phone

post hub stats  if hh6 then advanced settings then technical log information

[Wolfeyes]

Just done the line test it was silent.My broadband has dropped out 3 times today.

[Wolfeyes]

16:16:01, 03 Apr.
DSL Link Up: Down Rate=101669kbps, Up Rate=6940kbps; SNR Margin Down=3.4dB, Up=3.1dB

16:15:59, 03 Apr.
PPP: Sending PADI

16:15:58, 03 Apr.
admin timeout from 192.168.1.210

16:15:54, 03 Apr.
PPP: Starting PPP daemon

16:15:53, 03 Apr.
WAN Auto-sensing detected port DSL WAN

16:14:18, 03 Apr.
SIP WAN DOWN

16:14:15, 03 Apr.
SIP WAN DOWN

16:14:15, 03 Apr.
WAN Sensing Auto sensing Complete, interface selected

16:14:15, 03 Apr.
WAN Sensing Auto sensing Running

16:14:13, 03 Apr.
WAN Sensing Auto sensing Complete, interface selected

16:14:13, 03 Apr.
WAN Sensing Auto sensing Running

16:14:13, 03 Apr.
WAN connection WAN2_INTERNET_PTM disconnected.[ERROR_NO_CARRIER]

16:14:12, 03 Apr.
PPP: Stopped PPP daemon(0,1,5)

16:14:12, 03 Apr.
PPP LCP Send Termination Request (User request)

16:14:11, 03 Apr.
PPP: IPCP down

16:14:11, 03 Apr.
PPP: LCP down

16:14:11, 03 Apr.
DSL Link Down: duration was 4134 seconds

[Ascotman]

Same here, it's been dropping out for over a week. I can't raise a fault on the BT web, it't go's throught the diagnosis but doesn't give results or take me to the next stage to file a fault

[imjolly]

@Wolfeyes 

can you post hub stats please

are you using or have you tried using test socket to see if that stabilises your connection by eliminating your master faceplate and internal wiring

[Wolfeyes]

how do I post the hub stats?